Terms of Service
About These Terms
These Terms of Service apply to every order placed with SoleFamily. By using this website or placing an order, you agree to the terms below. If anything is unclear, contact us by WhatsApp or through the contact form before you order.
Orders and Payment
All orders are placed through secure checkout. Prices are shown at checkout and apply to the sneakers in your cart at the time of purchase. We ask that you review sizes carefully before confirming an order, since sizing differs between models and brands such as Nike, Air Jordan and Adidas.
Shipping
- Orders ship with a tracking number.
- Shipping takes 7-15 business days.
- Shipping is free on orders over $50.
Tracking details are sent once your order leaves our warehouse. Delivery times can vary slightly depending on the destination, so please allow the full 7-15 business days before getting in touch about a delayed parcel.
Returns
Returns are accepted within 30 days of delivery. Sneakers should come back unworn and in their original condition and packaging so they can be checked on arrival. To start a return, message us by WhatsApp or use the contact form with your order number.
Sizes for the Whole Family
We stock sneakers for kids and adults, which makes it easier to order matching pairs for the whole family. Sizes are listed on each product page. Check the size chart for the specific model, as sizing can differ between kids' and adults' versions of the same style.
Product Information
We describe the sneakers on each product page as accurately as we can, including brand, model and available sizes. Colors can look slightly different from screen to screen.
Support
Our team answers questions about orders, sizing and returns by WhatsApp or through the contact form. Reach out with your order number and we will get back to you.
Changes to These Terms
We may update these terms from time to time. The version published on this page applies to your order at the time of purchase.