Return Policy
Returns in 30 Days
Every pair from SoleFamily can be returned within 30 days of delivery. That applies to kids' sizes and adult sizes alike, so if the matching sneakers you ordered for the family do not fit the way you hoped, you have a month to send them back.
How to Start a Return
Message us on WhatsApp or use the contact form on the site. Tell us your order number and which pair you want to return. We will reply with the return instructions and the address to send the shoes to.
- Returns must be started within 30 days of the delivery date.
- Give us your order number so we can find your purchase quickly.
- Send the sneakers back in a resellable condition, in the original box where possible.
- Keep the tracking number from your return shipment until the refund is confirmed.
Shipping and Tracking
Orders ship with a tracking number, and shipping takes 7-15 business days. Shipping is free on orders over $50. If your order arrives and something is wrong with a pair, contact us before wearing it and we will help you sort it out.
Refunds
Once your return reaches us and is checked, we process the refund to your original payment method. Keep in mind that the time it takes for the money to appear depends on your bank or card provider.
Exchanges for Family Sizes
Ordered matching pairs and one size does not work? Start a return within the 30-day window and place a new order for the size you need. This keeps things simple and gets the right pair to you faster.
Questions
Our support runs through WhatsApp and the contact form. Ask us about sizing, tracking or a return before you send anything back, and we will guide you through it. Checkout on the site is secure, so your order details stay protected from the moment you buy to the moment your return is handled.