FAQ
How long does shipping take?
Orders ship within 7-15 business days. Every order ships with a tracking number, so you can follow its progress from dispatch to delivery.
Do you ship worldwide?
Yes. We ship to customers worldwide, which means families in different countries can order the same sneakers and stay matching.
Is shipping free?
Shipping is free on orders over $50. Below that amount, standard shipping rates apply at checkout.
Can I order the same sneaker in kids' and adults' sizes?
Yes. SoleFamily focuses on matching sneakers for kids and adults, so you can build matching sets for the whole family. Browse the size options on each product page to find the right fit for each person. If a size you need isn't listed, contact us before ordering and we'll tell you what's available.
What brands do you sell?
We sell Nike, Air Jordan and Adidas sneakers at discount prices. Each product page tells you the brand and model of that specific shoe.
How do I know the prices are discounted?
We sell branded sneakers at discount prices, and the price you see on each product page is the price you pay. No hidden fees are added at checkout beyond any shipping charge for orders under $50.
Is checkout secure?
Yes. Checkout is secure, and your payment details are handled through a secure connection.
How do I contact support?
You can reach us by WhatsApp or through the contact form on the site. We're happy to help with sizing questions, order status and anything else about your shoes.
Can I return sneakers if they don't fit?
Yes. Returns are accepted within 30 days of delivery. If a pair doesn't fit a family member, start the return within that window and we'll guide you through the steps.
Where is my order?
Once your order ships, you'll receive a tracking number. Use it to check the latest delivery status. If tracking hasn't updated for a while, contact us and we'll look into it.
Do you have matching sets for parents and kids?
Matching sneakers for kids and adults are the heart of what we do. Check each product page for the sizes available in that model, and order the pairs you need in one checkout. Shipping is free once your order passes $50, so a family set often qualifies.